Shipping and Delivery

Shipping and Delivery

As Masemas, we aim to offer the best shopping experience to our customers. We strive to ensure that your order reaches you quickly and safely, and we present the shipping process as clearly as possible for you.

Processing Process:
Your order is usually processed within 2 to 5 business days. This period may vary depending on order density, product stock status and other variables.

Shipping Process:
From the moment your order is processed, we take action to deliver your package to you by cooperating with our worldwide cargo companies. Shipping usually takes 1 to 3 weeks business days. However, for international shipments, these times may vary due to factors such as customs procedures and the density of local cargo companies.

Cargo Tracking:
Once your order ships, you will be provided with a tracking number. With this tracking number, you can easily track where your order is. You can also check the status of your order through your Masemas account.

Delivery Address:
Please make sure your shipping address is correct and complete. If the wrong address is given, cargo delivery may be delayed or not delivered.

Delivery Problems:
If for any reason you have a problem with your order, please feel free to contact us. Our customer service team will be happy to assist you.

As masemas, we prioritize the satisfaction of our customers and do our best to ensure that their orders are delivered safely and on time. We are happy to cooperate with you and serve you!